Cedarwood Veterinary Clinic

Claire Vinet

2017-03-21

We recently moved here from out of state. My 11 year old German Shepherd gets a monthly injection of Adequan for his bad hip. Back home in California, I would bring him to our vet clinic anytime for his injection. He didn't need an appointment as a vet tech gave him the shot and it only takes about 2 minutes. There was no charge. I always supply the Adequan and syringe. I started taking him to Cedarwood for his injections here in Santa Fe. I always had to make an appointment, and a vet - usually Dr. Mark Terry - gave him the shot. I wasn't charged. I really didn't understand why an appointment with a vet was needed. Giving injections is something any vet tech can do, but that was okay. It's their clinic, so they're entitled to do things however they chose. On about our 6-7th visit, we were put in an exam room and kept waiting a long time. Dr. Terry and the vet tech were standing right outside the door. Dr. Terry was just finding out he wasn't being paid for that 2 minutes of his extraordinarily valuable time and wasn't willing to see us. [Never mind that Dr. Terry had seen all 3 of my dogs just a month or so before, and the bill had been for $440.00. His attitude, apparently, was: what have you done for me lately?] Finally, the vet tech came in, gave my dog his shot and said that they weren't charging me this time, but they were going to discuss this matter with the business manage,r and there would probably be a "small charge" in the future. I had no idea why I had even been seeing a vet for such a simple and routine procedure in the first place, but this whole thing was so petty and so badly handled, it was a very negative experience. Then, about a month or two later, I was running low on Rimadyl for this same dog. I had a prescription for it from my vet in California and was waiting on delivery from 1-800-PetMeds, but I was afraid I would run out before it arrived. I called Cedarwood and asked if I could buy maybe 6 of them to see us through just until his Rimadyls arrived. After all, he was already a patient at Cedarwood and had been treated for the same condition for which he needed Rimadyl. The receptionist said she'd have to discuss it with Dr. Terry, and she'd call me back. I told her to ask Dr. Lauer, not Dr. Terry. We had seen Dr. Lauer once before, and of course, I had no intention of seeing Terry again. EVER!!! She called me back that afternoon and said that Dr. Lauer said I'd have to make an appointment to bring my dog in for blood work. An appointment: cha-ching goes the cash register. Blood work: cha-ching goes the cash register. And for 6 lousy Rimadyls that had already been prescribed by another vet for an old dog who they already knew had a bad hip? Seriously??? I would not recommend this place to anyone. They are interested in your checkbook. The animal is optional.

Chaos Bebault

2016-12-14

I never had trouble setting up an appointment, the entire staff was friendly, and the doctor's experience was always evident in his work. Thank you all for helping me with my senior kitty all her live long days!

Dylan Klundt

2016-11-21

We have been going to Cedarwood ever since moving to Santa Fe and they have been nothing short of spectacular. This past weekend though we had to make the difficult decision of putting our near 12 year old Bulldog down. He had many ailments and come to find out Bone Cancer as well. Although it was our first time meeting Dr. Martin he could not have been more professional in spending time with us and helping us through this difficult decision. It's still hard to think about but we could not have done it without your professional staff and especially Dr. Martin. Thank you all again for helping us through this and giving our Dudley a fitting end to a wondrous and long life. -Dylan & Kelly Klundt

Chanel Espinosa

2017-03-01

The WORST treatment of the animals and the owners ! .cats wouldn't even be fully deanesthitized when declawed, extremely inhumane conditions!

Jonus

2016-10-03

They've treated my animals since I moved to Santa Fe 7 years ago. Friendly service, easy to make an appointment, and knowledgeable vets.